M
MattB

  • 22 dic 2024
  • Si è iscritto 27 gen 2022
  • 0 risposte migliori
  • Livello 1
    140
  • In Can't access Sunrise Connect App to fix connect pods

    • MMattB

      • Messaggio #1
      • Questo post è in Inglese

      My connect pods have disconnected since the Sunrise move. I wanted to use the Sunrise Connect App to test the network but when I open it, it says I no longer have access to the App.

    • In Frequent Internet Interuptions
    • In Frequent Internet Interuptions

      • MMattB

        • Messaggio #1
        • Questo post è in Inglese

        I keep losing internet access via wifi to all devices for 30 seconds to a few minutes.

        • Daniele_Sunrise ha risposto a questo messaggio

        • MattB Welcome to the community!

          We have made the changeover, which will be completed in 30 minutes. After that, restart your modem. If you have difficulties, perform a modem reset. To do this, gently press the reset button on the back with a pointed object for at least 25 seconds.

          Please report back afterwards with a feedback.

          Greetings
          Daniele