sii Hi I am receiving a bill of 10 CHF per SMS per week to an unknown number, how do I stop it and get my money refunded. its something to do with info@prime-tech.ch or 440 code.
JEDI You can always stop subscriptions by texting "STOP" to the shortcode you are receiving the SMS from. Please note that it is not possible to charge you without your interactions. That beeing said you have either gone through a webside and confirmed your purchase by entering the received PIN or you have subscribed via sending a message to the shortcode.
sii JEDI thank you JEDI, I just called Sunrise to block Premium services and probably I will not receive any further such messages.
Xydocq hello sii To block premium sms visit https://www.sunrise.ch/en/support/billing-and-payment/fees/premium-sms
sii Xydocq thank you, I asked Sunrise help and they blocked it already now. Hope no more such sms and costs.
Xydocq sii I've had the same problem with one of my cellphone plans. It's almost impossible to get the money back. They charged me 3 weeks 😡 a total of Fr. 30.00. You can also check on MySunrise what is blocked and edit the block list as you wish.
