Sunrise
Connect Box 3 HFC

Hi there,

Need your support to understand why I can’t get to the contracted download. speed, i.e. 2.5 gb/s. Can you check your network? I’m only getting 1.8 gb/s (have Cat 7 cable).

  • Xydocq ha risposto a questo messaggio
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    un mese dopo

    • Xydocq

      • Messaggio #2
      • Modificato
      • Questo post è in Inglese

      hello aaalo

      The download speed also depends on the hardware your devices have build in or attached to it. It also depends on what speedtest you use.

      a widely used speedtest is cnlab UX Test

      The results I got on a USB 2.5Gbit/s adapter were around 1.6Gbit/s, using a 2.5Gbit/s PCIe 3×1 NIC on a workstation showed 2.3Gbit/s for the same internet connection, almost the maximum possible.

        5 giorni dopo

        • Aaaalo

          • Messaggio #3
          • Questo post è in Inglese

          Thank you for your feedback. Hardware and cabling should allow to get to 2.5gb/s. Results with cnlab gets only to 2.0gb/s. Any idea on how can I contact Sunrise technical support? Does not seem so straigthforward.

          • Xydocq ha risposto a questo messaggio

            • Xydocq

              • Messaggio #4
              • Questo post è in Inglese

              aaalo

              Do you use a Windows computer or a Mac?

              I did some testing here

              From testing I can say, it’s important what type of network interface you use. Another important part are the latest drivers. Those that come with Windows don’t perform as expected.