Wolfy1919 What is the right process to ask for a replacement modem (no option on the support topics or chat). The on and off button periodically resets to off on it’s own
Daniele_Sunrise Wolfy1919 Welcome to the community! Please send us your customer number, address and date of birth via private message. We will be happy to check the change of your modem. Greetings Daniele
Sunrise_Team Wolfy1919 We have started the process of replacing your modem. You will receive the new modem in the next few days. Please replace all cables and the power supply unit with the new ones in the packaging. Please contact us again afterwards to see if the cause is still present. Greetings Daniele
Wolfy1919 Sunrise_Team Gooday Confirming reception and installation of the new modem , all seems to be fine . I will send back the old one as soon as possible Thanks again for the quick help and attention ⭐⭐⭐⭐⭐ Luca