I have a very big problem right now. I have had the same phone number under sunrise that I have been using for 5 years and it is under the name of my auntie. This year, 2 months ago, I have decided to change into yallo but I wanted to keep the same number that I have, I then found out my auntie has some outstanding payments until october so I had to wait 2 months to be able to successfully transfer my number in sunrise to yallo. october 30, my number was cut off, sunrise disconnected it. I called my auntie to contact sunrise as the plan was not to disconnect my number but to TRANSFER it to yallo. Sunrise then tells my auntie that it is impossible because it is already disconnencted. Yallo also said that it is impossible to have the same number as sunrise disconnecteed it, so now my phone number does not exist, i cant call anyone nore have internet. The thing is, I waited for 2 months because I really need to keep my number as my lawyer, doctor, boss and school knows this number that I have and it is such a big hassle to call each of them that I have a new phone number. I have also went to interviews for an internship that I have been searching for months, what if they contafct me with this phone number ? Please tell me that there is a way that sunrise can retrieve my phone number as they only cancelled it 2 days ago..

Discussioni relative
Daniele_Sunrise ha cambiato il titolo in My number was cut off, sunrise disconnected it .

Thank you for your message.

We apologize for the inconvenience that has occurred.

We are happy to see what we can do best in this situation. We’d have to check if it’s possible to take back the phone number. I would kindly ask you to send us your customer data per private message.

Greetings
Helena

13 giorni dopo

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