I am having problems with my internet connection from the UPC Gigabox.
Does anyone have any information on how to diagnose a problem with the Gigabox/cable connection ?
For the last week, many of my devices are having problems connecting to the internet or showing interrupted connections. (e.g Xbox console & streaming video from the TV, high mobile usage from my phone).
The Xbox is a wired connection & reported that my internet speed was not good enough for Cloud Gaming & that I had 10% packet loss during a network test.
I did I speed test & my download speed was 10-12Mpbs (upload 98Mpbs OK) - I am on the 1Gb package.
I did a power-cycle of the Gigabox & everything was fine again, speed test showed 800Mbps. (Xbox was fine, Netflix was fine, household was happy).
However, after less than a day & it was the same problem again & it is the same each day since last weekend.
I am able to restore the download speed by soft-rebooting from the Gigabox interface or by power-cycling the router.
There are no reported internet problems in my area & the network diagnostic from the Gigabox interface says everything is OK (except Wifi is disabled as I use another Wifi router).
When I perform the speed test, I am connected via ethernet (through a switch) directly to the Gigabox (and network traffic within my network is still fast (e.g. streaming from a NAS box).
Therefore, I am leaning towards either a problem with the Gigabox or the cable network/connection itself?
However, I dont really know how to interpret the cable connection data & logs from the Gigabox.
Is there something that UPC/Sunrise could see from their end?
Thanks in advance for any guidance,
Gabbo
