EnglishMy booster stopped working yesterday. There are no lights when plugged in and it is cold like there is no power. I have tried plugging it in to other circuits but there is no response. Is it possible the unit is broken and just needs replaced? If so, how do I order a replacement?
Thanks.
Welcome to the community!
We ask you to contact our support (0800 66 88 66) for replacement. They will be happy to send you a replacement.
Greetings
Daniele
My initial troubleshooting of the problem was correct. The transmitter unit was defective. However, with my limited German skills and the kind assistance of the UPC agent I was able to order a new replacement unit. It arrived a few days later. Installation was quite easy and once completed the Wifi booster was again operating properly. My only remaining question is, am I required to send the defective unit back to UPC? There was no information telling me this was necessary but I also do not want to get charged for having two devices.
