Hey,

Since there is no way to write you guys an email or open up a support ticket of some sort i’m trying my luck here… (after getting told my connection works fine via telephone support -.-)

I have really weird disconnects(or very long lags) quite frequently while playing World of Warcraft. I have this Problem since Months and can not find a fix 🙁
The weird thing about it is: it’s only WoW. Every other game works fine and even if I’m playing WoW and simultaneously talking to friends via Discord the connection to Discord (or everything else) is still up while WoW lags out or disconnects. (while my friends have no issues whatsoever)
I contacted the Blizzard support and did some troubleshooting with them.
We want as far as reinstalling reinstalling the games client and even reinstalling Windows .
We did some testing via mobile Hotspot and it worked fine. So we analyzed the routing to the Blizzard server for my normal cable connection.

Here are some WinMTR logs:

and here is one that i left running a much longer time:

I’m no network expert by any means but i think i can sense where the problem lies when looking at tests.
I have no idea to whom these problematic nodes belong or why there is packet loss between them. But is there a way to fix this? Or do you know why my connection gets routed this way?

Regards

    Discussioni relative

    aytee77 Welcome to the UPC Community!

    We have switched your modem to IPv4 as a test. The conversion is completed in 30 minutes. Afterwards restart your modem. If you have difficulties, perform a modem reset. To do this, gently press the reset button on the back of the modem with a pointed object for at least 25 seconds.

    Please report your new findings here again.

    Greetings
    Daniele

    • aytee77 ha risposto a questo messaggio

      Hey Daniele_Sunrise
      Thanks for your effort! My modem did restart and i’m connected now. i will test the next couple of days and report back to you!

      Greetings

      Hey Daniele_Sunrise

      I tested it the last couple of days and it seems so have fixed the problem. Thank you for your effort!

      Best Regards

      2 anni dopo