PedroMilhas

  • Inscrit 22 avr. 2016
  • 0 meilleure réponse
  • Niveau 1
    87
  • Dans Classic Package channels missing

    Sorry @Jargalsaihan but I don’t know if I understood your question.

    I just receive a box with the Horizon HD Recorder and connected it to the wall 🙂 But still the majority of channels never appeared.

    Thank your for your help and comment.

    Regards,
    Pedro

  • Dans Classic Package channels missing

    Anina wrote:

    Hello @PedroMilhas

    Our support tried to call you several times but unfortunately they couldn’t reach you. Could you call them at 0800 66 88 66? That would be the easier way. 

    @Jargalsaihan Thank your for your message! Our support has to check that problem. You can either call them at the number above-mentioned or send me a private message with your Customer ID, phone number and availabilty for a call-back. I’ll forward your message to my colleagues then.

    Thanks a lot!

    Kind regards,

    Anina

    Hello @Anina,

    I really don’t want to start a “you say yes and I say no” words exchange type of thing but I can guarantee that the support did not contacted me “several” times.

    I will try to contact them as soon as I am at home but I really can’t stress enough the fact that I signed your service 1 month ago and it is not working as what was expected.


    Until now, to be honest, I am very disapointed.


    Kind regards,
    Pedro

  • Dans Classic Package channels missing

    Well….to be honest I don’t feel I will pay for the service this first month.

    I didn’t received any bill but since the day1 I can’t access the majority of the channels that I signed for, the wifi connectivity is struggling all days, because it seems that the Horizon box resets for 30 seconds to 1 minute and I simply stop to have any signal.

    This is all very annoying. I know that Anina is probably doing her best to solve this but I was not yet contacted by the support despite being available several times and even leaving work earlier to be at home. I will probably try to understand how I can cease the contract based on this reasons. If you have any input about this I am appreciated.

    Kind regards,
    Pedro

  • Dans Classic Package channels missing

    Hello all,

    Just want to say that I am still waiting for a contact from the support (should had happen 2 days ago).

    I still can’t have access to the Classic channels despite I am paying for this service for some weeks already.

    Thank you,

    Pedro

  • Dans Classic Package channels missing

    Hello everyone,

    Since it is Monday, just wanted to bump this to try to find a solution for my problem. Can you please kindly help me @Anina and @UPC_Ex_Mod?

    Thank you very much,

    Pedro

  • Dans Classic Package channels missing

    Hello @Michaelhello,

    Thank you very much for your reply. Too bad that I was one of this customers where this happens, but I can’t really do much. The worst thing is not being able to watch the channels that I am already paying for.

    Probably I will wait until Monday and hope that then we can solve this 🙂

    Thank you for your help and input. 

    Have a nice weekend,
    Pedro

  • Dans Classic Package channels missing

    Hello all,

    I am a recent UPC cablecom subscriber with the horizon plus duos.

    I received all my equipment and connected everything perfectly. However it has been ¾ days already and I don’t have access to all the channels included in the package. For example, for channels like E4, ITV4, so basically the ones belonging to the Classic package are not available and I only have the message “please contact us to subscribe this channel”.

    I already rebooted the Horizon box several times, took the plug out, etc etc and nothing.

    Since I didn’t receveid yet any bill I don’t have access (if I have please let me know how) to my customer number, so I can’t register to “My UPC”.

    What can I do to solve this?


    Thank you very much