M
MattB

  • 22 déc. 2024
  • Inscrit 27 janv. 2022
  • 0 meilleure réponse
  • Niveau 1
    140
  • Dans Can't access Sunrise Connect App to fix connect pods

    My connect pods have disconnected since the Sunrise move. I wanted to use the Sunrise Connect App to test the network but when I open it, it says I no longer have access to the App.

  • Dans Frequent Internet Interuptions
  • Dans Frequent Internet Interuptions

    I keep losing internet access via wifi to all devices for 30 seconds to a few minutes.

    • Daniele_Sunrise a répondu à ça.

    • MattB Welcome to the community!

      We have made the changeover, which will be completed in 30 minutes. After that, restart your modem. If you have difficulties, perform a modem reset. To do this, gently press the reset button on the back with a pointed object for at least 25 seconds.

      Please report back afterwards with a feedback.

      Greetings
      Daniele