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Jafar

I also got this error recently while going through relocation in the app. I spoke with one of the Sunrise agents; they know these problems and are trying to fix them soon. Meanwhile, you can request relocation by phone call through 0800 707 707.

Hello Mattia,

This number also didn’t work in the morning but started working in the afternoon.

Thank you,

Jafar

I wanted to arrange a callback with an agent through the app. However, when I chose “Arrange a callback,” I landed on the page “page not found.”

I have been attempting to call 0800 707 600 for the past 1 hour and 40 minutes, but I have been unable to connect to anyone. The call gets disconnected after two rings.

Relocation through the app “Report the move” lands on the page was not found. I could chat with an agent and she suggested me to call 0800 707 600 but no one answers the call.

Hello,

When I click “Tell us about the OTO ID,” it goes to an invalid page with the following message in the screenshot. How can I relocate using the OTO ID when this page doesn’t function?