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Move request - no information from UPC

jsl · 2020-09-03T12:23:16+00:00

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jsl

Hi,

I made a move request (214176412) and the confirmation email said that “We will inform you separately of all details of the cancellation”. We made the request already three weeks ago and it’s now almost our moving day but we have not received any communication from UPC.

UPC is not available at our new home so, as I understand, we should be able to cancel the service starting from our move-out date, but the move notification says that the contract will only be cancelled at the end of October.

Also, we have received no information regarding what we should do with the modem etc. we have from UPC.

Sunrise_Team

Thanks for your answer.

You can either return the box to a UPC store. Or you can enter a pick@home order via this link here, then you have to print it out on paper and the postal worker will pick up the package at your home, here is the link: https://support-en.upc.ch/app/faq/a_id/9122/pick-at-home

Best Greetings, Cem

jsl

Hi,

Thank you for fixing the end date. Could you also advise me on what to do with the UPC modem that we have after the contract is over?

Cem_UPC

Hello, welcome to the community 👋

I have checked your request very carefully, as I could see, you made the move via MyUPC on 13.08.2020 and as move date you have chosen 06.09.2020.

And because we now saw that you can’t receive UPC services at the new address, we had to cancel your products with one month’s notice. So cancellation is now entered 31.10.2020. 1 month termination period, but always at the end of the month.

But since you have already informed us about the move in August, I will now make an exception and change the cancellation period to the end of September. This means that your cancellation from the UPC services are now effective from 30.09.2020 I officially confirm this.

I hope I have acted in your interest and wish you all the best 🙂

best regards, Cem