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Home Security - Living hell to get the devices at home!

nookxxx

Hello - Writting here as it has been a nightmare since I placed my order on Nov 18th (One month and a half ago…)

I have not yet received the installation package, despite endless calls with Sunrise supporting call. No one in the calls seem to know how to provide me a solution. They always promise I will be soon contacted by a manager, but I never receive a call back. I am desperately asking for a solution this week, or a full cancellation and refund of the service. Of this is the reactivity expected from a security service provider, not sure my home will be in good hands honestly….

Thanks in advance for your urgent help and solution.

Regards,

Nicolas

Daniele_Sunrise

nookxxx I regret that your Home Security order from November was not fulfilled and would like to apologise on behalf of Sunrise.

A ticket (C62806723) has been opened to cancel your Home Security order. You will be notified as soon as it has been accepted. Unfortunately, I cannot see why this has happened in the system. However, if you have any further questions, please feel free to contact our contracts department on 0800 100 600.

Greetings
Daniele