Service Update: Sunrise Fibre Connection Fixed!
At approximately 09:30 today, a Swisscom technician arrived and tested the fibre signal, confirming it was completely absent. Upon inspecting the cabling to the exchange, they immediately identified that it had been incorrectly spliced to the wrong property. Once unplugged and reconnected to the correct line, the internet was restored instantly.
As highlighted in my initial post, the fault was clearly at the cable exchange, especially following Sunrise’s recent cutover they initiated. The issue was never with my internal network, nor the three routers (one collected in person, another shipped), nor the 50 resets, nor any of the MAC addresses.
I now await a response from Sunrise Customer Services regarding appropriate compensation. A single month of free service does not reflect the level of disruption and frustration experienced. Should they fail to offer a satisfactory resolution, I will proceed with terminating all related contracts, including internet, TV, and telephone services at two locations, as well as five mobile subscriptions and move to another provider.
