You are looking for information about the remote control of your TV Box? Then you are right here.
Pair the remote control with the Sunrise TV Box:
https://www.sunrise.ch/en/support/tv/sunrise-tv-box/pair-remote-control
Pair remote control with Sunrise IPTV Box:
https://www.sunrise.ch/en/support/tv/sunrise-iptv-box/pair-remote-control
Remote control does not work:
https://www.sunrise.ch/en/support/tv/problems-with-tv/remote-control-does-not-work
Order new remote control:
https://www.sunrise.ch/en/support/tv/set-up-tv/order-remote-control
Remote control reset:
Press the back2liveTV button and the rewind button (<<) simultaneously for 10 seconds. The remote control is now reset. Then start pairing again.
Greetings
Daniele