N
nicoe111

  • Sep 26, 2024
  • Joined Aug 9, 2024
  • 0 best answers
  • Level 1
    107 Points
  • In OTO activation fees mandatory

    Sunrise_Team Hello,

    Thank you for your reply.

    Perhaps I wasn’t clear enough; I was in fact referring to OTO installation costs.

    Thank you very much for your kind reply,

    Nicolas

    • In OTO activation fees mandatory

      Hello,

      Are OTO activation fees mandatory, or are there cases where they don’t have to be paid? If so, where is this information communicated to customers?

      Thank you in advance for your reply.

      Best regards,

      • In Inquiry Regarding TV Box Defect Outside Warranty

        Hello,

        Could you please clarify what happens if there is a defect with the TV box outside of the warranty period? Are there any support options or replacement services available?

        Thank you.

        Best regards,

        • Daniele_Sunrise replied to this.

        • nicoe111 Welcome to the community!

          As the Sunrise TV Box cannot be purchased and is part of the subscription, and the device belongs to Sunrise, you have a guarantee on the device for as long as you use and pay the Sunrise TV product.

          Greetings
          Daniele