Dear Sunrise team, I recently moved to a new apartment and I want to move my Television and Internet to another wall. That wall has no connection for the Cable TV. Can I request for a longer Cable line? Can Sunrise help me with that or do I require to do it on my own?
Kind Regards
Nick
Yes this is already tested and it still doesn’t works. However I must say recently the batteries have just gotten exhusted much faster than previously. I personally don’t want to use this remote any longer.
Dear community,
My UPC TV remote has stopped working. What do you suggest I should do? Shall I just buy a universal remote? If so, how can I configure that to work with my UPC TV box?
Kind regards
Nicks
Daniele_Sunrise @Daniele_Sunrise, The technician came last week and told me that the signal is fine. However he told me that a 2 minutes downtime is fine. NO…ITS NOT FINE. I have to be in meetings all day and then every time the connection goes down, I have to switch over to 4G. I have started to ping some remote DNS’s from my LAN connected NAS. This will atleast show me if the problem is only with my wifi or also with my LAN connectivity. I will call up customer support again.
Kind Regards
Daniele_Sunrise here is the CNLAB UID - 4444333874431774
Dear Daniele,
Another thing I found out what these specific modems are based on Intel Puma CPU’s which seem to be fautly. Please refer this link - https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/
Have you heard anything in this direction?
In the mean time I am trying to arrange you the data.
Today already my internet has gone 4 times.
08:11 AM
08:32 AM
11:53 AM
15:04 PM
It just gets difficult and I have to switch over to 4G from my phone.
Kind Regards
H
I have the similar problem and now its becoming very frustrating. The technician was in yesterday and said the signal was very strong and left. This morning I again had 2 disconnection again.
Was your issue resolved and if so how was it resolved?
Dear user community,
Since 2 months I have been having issues with my internet getting disconnected 2-3 times in a day for about 2-3 minutes. I have called customer support and they also replaced the UPC modem. But I still carry on to see the issue. After many calls and logging the time of disconnection they finally opened a ticket for L2. The technician came yesterday but said its all good and went away.
But the issue is still not resolved. I live in the Adliswil area and I heard similar stories from my work colleagues. I wonder if there is a general problem which UPC is not bothered about.
Problem: All lights turn green for about 2-3 minutes. It gets disconnected from the internet. I checked the modem logs and here is the messages I see.
I have a NAS drive and TV connected via Ethernet. The problem also comes when I keep the NAS drive disconnected.
As anyone encountered the same problem? Please help as now it becomes difficult to work.
03-06-2021 08:34:32 notice REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 warning TCS Partial Service;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:24 critical Ranging Request Retries exhausted;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:09 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.0.10];CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:09 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:06 notice TLV-11 - unrecognized OID;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:02 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:34:01 notice GUI Login Status - Login Fail from LAN interface; client ip=[192.168.0.10];CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:33:52 notice Illegal - Dropped FORWARD packet: SRC=192.168.0.17 MAC=D4
2:52:B409;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
03-06-2021 08:33:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:22:05:6e:68:ee;CMTS-MAC=00:17:10:95:59:98;CM-QOS=1.1;CM-VER=3.0;
Hi there,
Any idea about what could be the problem?
Regards
Nicks
Dr_Zoidberg wrote:
Hi Nicks,
what does the horizon say about the connected devices? What IP address does the NAS get from the horizon?
Cheers
Hi Dr_zoidberg
Horizon says that the devices are connected
192.168.192.49 Connected Ethernet 2016-04-06 20:07:20
But I can’t connect to the NAS at all from wireless so don’t know what is the IP its getting from Horizon. However Horizon shows 49 IP address. And I can ping the above IP. The IP belongs to the NAS for sure as a network scanner showed me NAS name etc.
The thing is NAS LAN light shows that its communicating fine.
However my previous network was setup on 192.168.0.1/24. And the NAS received its IP via DHCP. So no static IP on the NAS.
Any thoughts? I will probably try to connect the Horizon to my previous wireless router and see if it can detect, but that wil be bit of network rerouting which I am trying to avoid.
I also tried to connect my chromecast device on horizon and after couple of tries its able to connect.
Hi there,
I just recently migrated to the new horizon box. My QNAP NAS drive which now I connect with the Horizon box is somehow not able to get detected. On the router website (horizon) it shows that the device is connected. Its also pingable via my laptop. But somehow neither horizon nor my laptop is able to connect to its port 80/443 or twonky.
Would appreciate any pointers to fix this problem.
Regards
Nicks