@Daniele_Sunrise We face similar issues with our internet.
First we were told that our abo package would not be sufficient and we would need to upgrade. Doing that did not help and we still face the losses of connection several times per day that last for a couple of seconds. In addition, the connection seems not to be sufficent to suffiecently reach our bedroom in our small flat (which is not even separated by a wall or door from the living room).
We noticed that we have a second internet connection possibility in our flat which would also provide fiber glass. Today, we asked how to connect the UPC box to the fiber glass connection as it seems we don’t have the correct ethernet cable, but we could not get clear instructions during the call with the hotline.
Can you maybe help us how to proceed? is it an issue that can be fixed at the router? do we need to order a new router? would fiber glas help to get a stable connection?
Thank you
Christina