Connect Box 3 random timeouts

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Hello,

Since yesterday, my Connect Box 3 Internet randomly freezes (both WiFi and Ethernet connection) for a few seconds, 4 or 5 times a hour. Sunrise tool to inspect “connection stability” does not see any problem, nor does the router Network diagnostic feature. In addition to this, the router log file does not record any particular event after those freezes. It’s getting annoying as it timeouts many services and I have to reconnect to them manually each time.

If some people have the same issue or if somebody from Sunrise is reading this, I will be pleased if you can provide me with further information.

Thanks and best regards

Daniele_Sunrise

jpg259858 Your modem’s line values are fine. As a first test, I have now switched your modem to IPv4, which will take a few minutes to complete. Please test it again afterwards.

If the problem persists, my next question would be whether you are using security software such as antivirus or a VPN, and if so, which ones.

Greetings
Daniele

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Hello Daniele,

Thank you so much for your help.

It seems like the connection is stable now. Is there any additional information you know and can provide about this issue ? It seems to be related to IPv6 (which is enabled by default on the router I guess), but could it be related to other router features, such as Firewall settings ? (e.g Block fragmented IP packets, IP flood detection, etc) ?

I did not change anything in my local network or software these last days or weeks. Also, some public source tend to indicate that many Sunrise customers reported Internet issues across Switzerland in the last 24 hours…

In any case, thank you again for your reactivity!

Greetings

Daniele_Sunrise

jpg259858 I can’t tell you exactly what’s causing your error messages. The only thing I can think of that might be causing it is the IPv6 protocol. Your modem can have either IPv6 or IPv4 DS Lite.

Greetings
Daniele