Internet problem, speed has been reduced to 5 megabytes per second

Ivan8801

I’m having trouble with the internet, it’s been reduced. I am having trouble with the Internet, the speed has been reduced to 5 megabytes per second, it is very frustrating!! Sometimes even 5 megabytes I don’t get there. Please explain, is it a technical problem? Or is there something else?

Xydocq

hello Ivan8801

Welcome to the community.

You might want to call 0800 707 707 and have them look into your connection. Depending on the type of connection you have, @Daniele_Sunrise might be able to look into it.

We’re a user based community, so it’s kinda hard to guess what could be wrong. It could be anything from a loose plug, a broken cable or your modem might have some issues.

Daniele_Sunrise

Ivan8801 Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings
Daniele

borka

I have exactly the same problem for the past few days @Daniele_Sunrise

Daniele_Sunrise

borka Welcome to the community!

We have switched your modem to IPv4 as a test, which will be completed in a few minutes. Please test it for a while afterwards and let us know if the error is still there.

Greetings
Daniele