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I lost internet Friday 14th June. I didn’t bother because I left on vacation. Today (Sunday, 23rd) I came back and found there is still no internet. Running the website diagnostics, I got the message that the modem (Fritz) is outdated and I need a new one, which will be provided free of charge. Here is the message:

Is this a real thing? I got no email, no mail, nothing saying that any modem change would be required. Why wasn’t a new modem just sent? I am assuming it will take a few days before a new modem is sent. I work from home and having no internet for several days is a big problem. Any quick temporary fix? Today is Sunday and there is no available support to contact. I appreciate any help.

Best regards,

Daniel

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    8108850017 Welcome to the community!

    If the diagnosis shows you that your modem is old and you can have a new modem via callback, please contact our support team on 0800 707 707. They will send you a new modem.

    Greetings
    Daniele

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