Since the instalation of my new sunrise box fiber optic two weeks ago internet works but NOT the phone (VOIP). I called many times level 1 and they have done nothing to solve the problem. How could I reach the right people with the right know-how to CONNECT MY PHONE? Has anyone a suggestion to trigger the right answer?

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    denduich Welcome to the Community!

    Please send us your customer number, phone number, address and date of birth via private message. We will be happy to check your request afterwards.

    Best Regards,
    Luka

      6 days later

      I finaly have one lign back … after two weeks of waiting

      Thanks Luka, for your intervention!

      The other number is not set correctly but at least the main number works…

      Another detail: I had before the installation of the new box two numbers (one for phone, one for fax) Sunrise technician could never configurate the fax number right, so… I stopped using my second number with the fax and spared 10.- a month…

      6 months later