Dear Sunrise,
When Sunrise bought UPC a few months ago, it took 2 hours on the phone with a customer service agent on your end in order to migrate a simple phone subscription from UPC to Sunrise.
Last week I tried to order a new mobile phone from your online shop, and of course it didn’t work – I received a technical error. At the same time you managed to charge my card with 760 CHF for the one-time payment, but the order on your end didn’t go through - I still see it in my “basket”, and every time I try to complete the order, I get another technical error.
Your chat agents are useless and couldn’t help. I already wasted 30min with one, who claims they can’t see the order on their end.
I requested a callback from 15.00-15.30 today, and of course your agents tried to call me at 8am ?! I don’t pick up the phone at 8am generally…
I am confused on how you manage to deliver a broken website, and non-functional customer service and still have any clients.
I guess I will have to issue a charge-back for the 760 CHF, as you obviously can’t complete the pending order, can’t find it in your system and can’t deliver a proper service.
Best regards,
Anton
