Transfer of account - loss of Medinex Plus - wrong indication by hotline

MC81 · 2022-08-05T06:20:21+00:00

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MC81

Hello, I have a problem with Sunrise which gave me wrong indication that if I transfered the handy account of my wife to the main family account, she would keep the Medinex conditions, that I also enjoy on the family account.

It turns out it is not the case.

I tried to talk to the hotline but the lady was only able to tell me that switching the account back to my wife would cost 40 francs but could not say if the conditions would be restored.

On which email can I make a written reclamation?

Prerna

Hi,

There is no such email address as the contact centre only handles calls. On the other hand, you may call again and request to lodge a formal complaint. It will then be raised to the appropriate person or team.

MC81

Ok i called the hotline again. There is no formal complain possible. I must use the chat. I just used the chat. Of course, the IA is incapable of understanding my problem. It does not know the word Medinex.

I guess i can only write a registered letter at this point.

Prerna

MC81

I’d suggest you try again and kindly ask to talk to a manager (if necessary).