B
Bauke

  • 20. Dez 2024
  • Beitritt 19. Dez 2024
  • 1 beste Antwort
  • Level 1
    152
  • In Sunrise Connect app does not connect to network "Oops! Something went wrong"

    • BBauke

      • Beitrag Nr. 2
      • Dieser Beitrag ist in Englisch
      • Beste Lösungmarkiert von Bauke 0

      After a call with Sunrise, they have send me a new Connect Box 3. Afterwards all was working. Only the Smart WiFi Extender doesn’t work yet.

    • In Sunrise Connect app does not connect to network "Oops! Something went wrong"

      • BBauke

        • Beitrag Nr. 1
        • Dieser Beitrag ist in Englisch

        I am a former UPC customer. In the past the UPC connect app was working well. Currently however, the Sunrise Connect App can not find my network. “Oops! Something went wrong”. I have a Connect Box 2. I already tried to re-install the Connect App (on different phones) and logging in with e-mail address of customer number but unfortunately nothing works. Please let me know what to do. I see this is a common problem in the community, however no clear solution (other than calling the hotline without success).

          • Bauke

          • Beste Lösungmarkiert von Bauke 0

          After a call with Sunrise, they have send me a new Connect Box 3. Afterwards all was working. Only the Smart WiFi Extender doesn’t work yet.