Hi Daniele
Not sure I would call the changeover a complete success. So many people that my wife has spoken to at PMI, that live in the Biel area never got notification in the post this was happening… even though it is stated on here that all customers got a letter explaining.
We now have to pay extra a month (because we didn’t get said letter with discount codes) as we have to upgrade to get the 148 channels that we lost from the premium package we are pying for!!
It took me about 6 hours yesterday either on hold or speaking to people on the 0800 668866 number (not going to call it a helpline!)… only to find out we will not get any discount as our package name was changed in 2017. This was done without our knowledge!! Asked to speak to a manager and the person on the phone refused my request!! Also asked if we will be reimburst for the loss of channels even though we are STILL paying for them and was told UPC does not do this!! Surely this is theft?!??
No disrepect, but how is this a complete success. UPC obviously have a major problem over this changeover muck up and the ‘helpline’ (ha) are not willing to help people.
Perhaps its a good thing that UPC have been bought out by Sunrise. Seems UPC have been sitting on their lorals and have stopped caring for their customers and just like the revenue that they are obviously racking in!!
regards
Phil
