Connect Box change.

arturo99 · 2020-12-15T00:23:16+00:00

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arturo99

Hello.I have a question about Connect Box,Is there only one type of router available or two?Is it possible to replace the router with a new one and is it free?After changing the internet from 300Mbit / s to 600Mbit / s, I have the impression that the router cannot keep up, sometimes it also loses wi-fi and makes strange temporary resets.I have had mine for several years, so maybe it’s a technical matter of the equipment?Please answer if it is possible to replace the router and what are the related procedures?
Best regards, Artur.

Daniele_Sunrise

@arturo99 , I have done the following as a test:
- your 2.4GHz WIFI was renamed (at the end 2.4GHz)
- for the 2.4GHz WIFI I have fixed the channel to 1

Please do the following now:
- connect your devices which are further away from the modem with the 2.4GHz WIFI, the others with the 5GHz WIFI. Test it again
- as a further test, turn off your 5GHz WIFI and test everything with the 5GHz. Try the reverse after that.

Greetings

Daniele

arturo99

i send a private message.

Daniele_Sunrise

@arturo99 , Welcome to the community!

Please send us your customer number, address and date of birth via private message. We will be happy to check the configuration of your modem.

Greetings

Daniele