Sunrise Connect app does not connect to network

rrajesh

Hi, There was a port change on my fiber connection on July 22. Since then I could not connect to my modem using the “Sunrise Connect app”. Is there any specific configuration required at Sunrise in order to use this app? Please help.

Cosmo24

Hello rrajesh

You can try to delete the Sunrise Connect app, restart your phone and install it again. This might solve the login issue.

If this does not help, the backend is probably still linked to the old port. If it still fails, it is best to contact the hotline (0800 707 707) to fix this.

Cheerio cosmo

rrajesh

Thanks Cheerio cosmo for the quick response. Login was successful. Deleting the app didn’t help. Had a chat with helpdesk and they requested me to hard reset the modem ( press the reset button for 15 seconds), that resolved the problem. Now I could access the modem and view the connected devices.

Cosmo24

rrajesh

Thanks for the update and great to hear that it works now. A hard reset is indeed a good solution after a port change.

Have a wonderful weekend!

cosmo