The connection in Windisch is terrible

Oriander

Hello. The connection in Windisch is terrible. It’s 10 Mbps at most and keeps dropping every two minutes. I’ve tested it on different phones. I’ve never had this issue with Swisscom. I received an SMS stating that you installed a new antenna, but that didn’t solve the problem. Also, I submitted a request to Yallo to switch providers, and you sent me an SMS saying that my address was incorrect and that you couldn’t send me important documents. I have already updated my address in the settings.

Cosmo24

Welcome to the Community, Oriander

As we are a “customers helping customers” forum, we do not have access to internal network tools or billing systems. For the administrative address issue, it is best to contact the hotline (0800 707 707) directly to verify the data in the system.

The switch to yallo is entirely up to you, but note that yallo uses the same Sunrise mobile network infrastructure. Historically, Swisscom simply has a different network density and grid layout as the former state monopolist. If the coverage in Windisch is currently affected by local antenna adjustments, the performance on yallo will remain the same.

Cheerio cosmo

Cosmo24

Oriander

ADDENDUM: As a tip, if you have a 5G smartphone, you can try setting the network mode to 4G. 5G signals can sometimes be more sensitive indoors, so setting the device to 4G might provide a more stable connection in the meantime.