Hi,
I came from Aldi prepaid subscription to a Sunrise subscription, and I wanted to keep my phone number. The people at Sunrise said that's not a problem, I had to send an SMS saying YES to a phone number which confirmed I want to take that number to Sunrise. Then I got the SIM later in a letter, I got an SMS a couple of days later that I can start using my new SIM from 31 October, I tried it then and it didn't work, the SIM didn't connect to Sunrise, but my old Aldi subsription still worked, which I thought was weird since how could two provider have the same phone number. I thought maybe it needs a bit more time, so I kept using my Aldi subscription, but I contacted Sunrise support to tell them I think there was a problem and a guy there said something went wrong and I have to fill a power of attorney form and send it to their email address, and that it would take 7 days until Sunrise gets the phone number from Aldi. So I did that the next day (4. Nov.), and then on 5. Nov. my Aldi SIM died, but the Sunrise SIM started working so I thought it was all good (I thought this was too fast but whatever, I take it). But then on 10. Nov. my Sunrise SIM stopped working, and it hasn't worked since. I sent an email to the email address I sent the power of attorney form to, to ask if there is any update but they haven't replied (they haven't even replied to my original email so I don't know what's going on). I haven't been able to use my phone since 8 days now and it's really annoying. I had to buy an eSIM at a different provider just to have some data. Any ideas how to sort this out or who to contact? I can't call support because my phone doesn't work and I can't even log into My Sunrise because it sends a verification SMS which of course doesn't arrive because the SIM doesn't work.
Thanks!
Szabolcs