Internet down, Basel (Brausebad area)

adrianlondon · 2019-06-21T11:52:06+00:00

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adrianlondon

Your status page doesn’t show it.

It’s not just me as none of the nearby UPC-Wi-Free networks are logging in either.

My UPC TV box shows error CS9993 “Servers Down” when running diags.

You really should keep your status page updated - it could be automated I’m sure. You’ll suddenly lose connection to all devices within an area, which should be a big clue!

DKa

Appreciate your prompt response. Yes, I am in Basel, and UPC Team have technician already booked to check it out.

adrianlondon

I fixed it by waiting for UPC to fix the underlying problem (which turned out to be a severed cable).

Are you also in this part of Basel? My internet is working fine.

It’s not updated very quickly, but major outages are usually shown here:

https://www.upc.ch/en/support/service-status/

DKa

@ mailmeabhi

I am having the same issue now. Tried various tricks: re-setting, shutting down, unplugging, etc.

How did you fix yours?

adrianlondon

It’s back. Well, it came back a while ago but I went out so don’t know exactly when.

Thanks @Daniele_Sunrise for the thread you created., and I notice the status page has been updated although if that timestamp is correct it was updated about 1.5 hours after the outage started.

mailmeabhi

Also down in Basel Gundeli Area since 1 hr now.. Green connection light is just blinking… 😭