Kein Service

DonPaul · 2019-07-09T13:54:19+00:00

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DonPaul

Kein Service

In der Postleitzahl 6442 gibt es seit heute Morgen kein Fernsehen und kein Internet mehr. Tue etwas.

DonPaul

Thank you for the response.

(It took 36 hours to discover that the cable was cut? Good grief.)

Daniele_Sunrise

@DonPaul , we got a fiber cut on Seestrasse. Our splicer team has been soldering the cables since 13.00 o’clock. We apologize for any inconvenience and ask for your patience.

Greetings
Daniele

DonPaul

Just an update:

It is now 15:00 on Wednesday. This region [6442] has been without TV or Internet for almost 36 hours. No information from UPC, except “there is a disruption”, “please be patient”, and “we are working hard”.

Tell us what is going on — and fix it!

DonPaul

OK. But it has now been 24 hours of non-service delivery from UPC, and you are not sure what the problem is? Is there even a technician on site? Do I get a refund for the time I am not connected?

Daniele_Sunrise

@DonPaul , I assume that an amplifier / distributor has dropped out because it concerns several properties. The technician will be able to find out more details on site.

Greetings
Daniele

DonPaul

Thanks for the response.

But what exactly is the problem? Please provide more information than simply “servers are unavailable”.

Daniele_Sunrise

@DonPaul , Aktuell besteht eine Störung in deiner Region. Die Techniker sind bereits daran diese zu beheben. Wir müssen dich leider um Geduld bitten. Besten Dank für dein Verständnis.

Liebe Grüsse

Daniele