Dear Colleagues,
Hope this finds you well and hope you can help, I’m currently without TV connection as my Horizon Box stopped working since Sunday 22.09.2019
If i’m not mistaken, it’s a mechinical issue as i’ hearing the Hard Disk whinning and the Box in a reboot loop.
I contacted this morning but the phones where overloaded, I got lucky and someone on the Chat box said he will send reset code to the box and call if it still not working.
I checked when i arrived home and it was not working, i called the support line at 18:17 and go connected to a agent around 18:38 but no one was speaking, After about 28mins online got hunged up at 18:45.
So my problem is how can i get a replacement of this device.
Thank you for your help and wish you a lovely evening.
