English channels not working- i reset the Horizon box and now i have 1010 devic…

Oakenfold2000 · 2019-09-26T13:44:59+00:00

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Oakenfold2000

Hi all,

I am having a problem with my Horizon device.

I am an Horizon Trio client since 5 years and i used to watch English and French channels via the device (eg BBC , ITV etc) however these have been lost since quite few months now (⅚ months at least). I tried to restart my device but nothing changed,tried to call the customer line but no one was picking up (waited for more than 20 mins),visited the local branch who gave me the customer service number as they couldnt resolve my issue on the spot…and so, following the advise of the website i restored\eset the factory settings on the device on my own.

Unfortunately my device shows a 1010 Verbindugnsproblem and doesnt connect any more and can not see any channels.

btw i have the 500Mbps line on my package.

Can you please help me on what i shall do next?Thanks

Passosboard

I’m having the same problem with the English channels and a few others. I have the upc tv package but it seems like the only available channels are the ones in the basic tv package, all the rest I get the “please contact…to subscribe this channel”

EDIT

*Solved*

*factory reset and now all the channels are back*

Oakenfold2000

Thanks Dadi01, in the meantime I managed to fix the issue and have all the English Channel back online. In any case Thanks for the response.

dadi01

@Oakenfold2000 wrote:

Hi all,

https://audacity.onl/ https://mails.tips/temp-mail/ https://origin.onl/

I am having a problem with my Horizon device.

I am an Horizon Trio client since 5 years and i used to watch English and French channels via the device (eg BBC , ITV etc) however these have been lost since quite few months now (⅚ months at least). I tried to restart my device but nothing changed,tried to call the customer line but no one was picking up (waited for more than 20 mins),visited the local branch who gave me the customer service number as they couldnt resolve my issue on the spot…and so, following the advise of the website i restored\eset the factory settings on the device on my own.

Unfortunately my device shows a 1010 Verbindugnsproblem and doesnt connect any more and can not see any channels.

btw i have the 500Mbps line on my package.

Can you please help me on what i shall do next?Thanks

yes i can

Daniele_Sunrise

@Oakenfold2000 , I can’t transfer the channel list to your new device. You would have to rebuild the channel list manually.

Greetings
Daniele

Oakenfold2000

Good morning Daniele,

Following our previous discussion, i would like to inform you that i have just received the new device and i would be happy if you could transfer the chanell list to this. I will try to set up the device now too.

Thanks a lot and looking forward to your confirmation.

Wishing you a nice day and best regards

Stelios

Oakenfold2000

Thanks a lot for the quick response and looking forward to the new device. I will approach you again shortly.

Best

Stelios (oakenfold2000)

Daniele_Sunrise

@Oakenfold2000 ,Welcome to the Community!
Since you can no longer connect, I assume that your device is defective. We have initiated the exchange. You will get a new device in the next days. Please contact me again afterwards so that I can send the channel rights to your device.

Greetings
Daniele