I finally got the app, with no thanks to, or help from, UPC or Microsoft. But there were a lot of steps…TOO MANY STEPS!
First, to make sure I got to the correct pages, I googled “upc tv app”.
Then clicked on this link:
https://www.upc.ch/en/television/learn-about-tv/upc-tv-app/
Then I had to click on the Microsoft store link:
https://www.microsoft.com/de-ch/p/upc-tv-switzerland
/9pm3mvvcbzjd?activetab=pivot:overviewtab
Which took me to this page that had a download link:
https://www.microsoft.com/de-ch/p/upc-tv-switzerland/9pm3mvvcbzjd?activetab=pivot:overviewtab
But clicking on the download link was useless because first I had to re-login to Microsoft store, even though I was already logged in!
After logging in, one would think the download would begin. But NO, it didn’t. I had to re-click the download link. That still didn’t start the download. No.
First I had to add it to my basket. Did the download start then? NO!
I had to then go to “checkout”.
And then finally there was a link to actually start the download.
Seven to eight ridiculous, unnecessary steps to get the free app, all because it is unavailable through the Microsoft store PC app.
I received absolutely no actual, usable assistance from UPC in solving the problem.
*When will the Sunrise takeover be official? They actually have real support that helps customers, and gets the job done in a timely manner. I can hardly wait for the takeover so I can be assured of quality support!
