Worst Service EVER!!
Suddenly my Internet Security Package was de-activated. To activate it I had to renew a licence, and I got inmediatly the order number with wrong pricing on my internet connection.
Then the Internet Securitz Package was not activiated… I contacted the Service and the “force” me to change Moden… What is the relationship??? No answer.
I receive the new moden with problem to install it…. Calling again, finally we manage… but Internet Security Package not working… Answer: You have to wait 24h.
I wait 24h, 48h and the Internet Security Package is not installed…. I contact again and the service ask me to contact directly F-secure. Crazy… I ask, are you sure? Answer: Of course!!!
I call F-Secure, and evidently they tell me… you have to make it with UPC.
I call back and I try again to get the problem solved… No way. I ask about how to put a Complaint… They can not send me an e-mail, data, etc. Finally the service promise to send an e-mail with indications… Obviously I receive no-mail. I call again to try to solve the problem, and the tell me that they have forgotten to activate the Interner Security Package. I receive a new order number with wrong cost of the internet package and the cost of the internet subscription… In addition I have to wait additional 5 days…. Crazyyyyyy
Can someone help me to solve this problem? Can someone help me to put a complaint to UPC?… More than 2 weeks trying to get the Internet Security package installed (even if I did not ask to de-activate it - it was running before**). Many phone calls, waiting time, pinponing… and getting more and more irritated!!! I simply hope no virus infects my devices… What should I do then?? Who will compaste this?
I hope someone can give a hint. I’m reallz dissapointed with the service from UPC. The WORST SERVICE EVER