Hi Ahmet_upc,
Here is just a summary:
I sent you the information you asked. My ticket due date was the 13th of November. I have the problem since the 24th of October. I gave up on calling the call center.
I have the feeling that someone started working on my case only yesterday, the 13th because I had several service interruption with no network at all during the day.
Today, the 14th of November (we are getting close to 1 month now) I still don’t have my problem solved and, in addition I see the new invoice with 10CHF on my account. I find it ridicolous. I am UPC customer for more than 10 years and I don’t need to write what I think about the overall support I am receiving for my case. I am sure it’s the first time in my life.
As I wrote before, I gave up on calling the call center, it’s pointless to yell at someone that doesn’t even listen to “one out of many”. I started looking at other service providers and because I CANNOT cancel my contract due to this new subscription which is NOT working, my next call won’t be to UPC but to a lawyer, unless you would let me go without charging me any fine.
And by the way, now, my telephone number is not exising anymore, at least this is the message people are getting when calling me.
Thank you very much for informing me that you were temporary deleting my number from all system. Imagine if something happens and I need to be urgently reached!!!!!!
There are sick persons working there, I’m sure, this is not possible