Hello everyone
First of all, thank you for your detailed posts. We’d like to emphasise that we are certainly aware of the commitment and efforts of the individual users. Regardless of whether a contribution is encouraging or just the opposite, this is exactly the kind of content that keeps a community dynamic, exciting and active. Your input helps others as well as us. So a big thank you to all participants for that.
However, we need to address a few points that were portrayed very one-sidedly in the previous posts:
- Our support was available at all times and we took every individual case seriously.
- We maintained dialogue either by phone or in writing. You were able to give your input, and each input was checked.
- Alternatives, workarounds and subscription changes were also offered and implemented.
- Most problems were already able to be solved.
The various error patterns which were conveyed to us in detail were very specific and very complex to analyse, due in great part to the elaborate set-up of each one. This had the effect that examination of the situation and its results didn’t necessarily lead to a generalised error pattern. They remain individual cases.
If you should have further questions, we ask that you contact us directly by sending a private message to @Sunrise_Team. We will be happy to help you find a final solution.
Thank you for choosing us and for your understanding.
Best wishes,
Your UPC Team
@Sunrise_Team
