Switch to IPv4 please

Tsundere · 2020-02-03T06:53:39+00:00

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Tsundere

Hello,

I would like my setting switched to IPv4 to be able to take advantage of port forwarding!

Thank you in advance!

Sunrise_Team

Hello @Akos. Thank you very much for your request. Please contact our technical service directly at 0800 66 88 66. Our colleagues will be happy to help you.

Best regards,

Ahmet

Akos

Can you do this for me too?

Daniele_Sunrise

@lucylewis ,You will get a public IP, which changes very rarely.

Greetings

Daniele

lucylewis

Sorry, I meant a public or private IP?

lucylewis

Hi Daniele,
Thanks for the prompt response and change. I was attempting to get some software working on my laptop. I suspected it was an IPv6 issue but now it’s been changed over I have the same problem.

Can you tell me if I have a dedicated IP on either IPv4 or IPv6?

Thanks

Daniele_Sunrise

@lucylewis , Welcome to the community!

We have made the changeover, which will be completed in 30 minutes.

Greetings
Daniele

lucylewis

Hi @Daniele_Sunrise ,

Could you please switch my service to IPv4?

Customer Number: 6790006

Thanks,
Lucy

Daniele_Sunrise

@Tsundere ,Welcome to the community!
We have changed your modem to IPv4.

Greetings
Daniele