I’ve just recieved a letter from UPC saying that I will get a new subscription from 01.03.2020 (i.e in 20 days).
I am given 3 options:
1) Happy Home 600 for 129chf a month (no commitment)
2) Happy Home 500 for 129chf a month (no commitment)
3) Happy Home 600 for 119chf a month (if I commit for another 24 months)
If i dont respond in 20days they will automatically move me to option 3 (24 months commitment).
I am currently on a 500Mb Horizon TV subscription for 119CHF so basically I am forced to pay 10CHF a month more for the same service or accept a extension of 24months to keep the same price…
All of these package have “MySportsOne” included for an additional fee (in the small print) which I have no option to opt-out of.
If I upgrade directly from the UPC website, without any “special offer” from the letter I can get HappyHomeGiga (1000Mb) for 129chf (same content as the best new subscription but 2x internet speed & without.MySportsOne)
Am I missing something here or have the marketing department decided to try to cheat an extra 120CHF a year out of all of their current customers with a horizon box???
I am quite happy to get rid of my Horizon box (it is the worst TV box I’ve ever used & sounds like a vacuum cleaner running under the TV) but why cant you just send me a UPC TV box for free with the same packge?
Like when you gave existing customers a free upgrade to the connect box…. This was great marketing.
I have been a UPC customer for many years & feel like this letter is trying to take me for a fool.