As part of the Simply Digital program MyUPC is being revamped and expanded. Find here the most important changes.
01/2020
Revisions to the “Products” page
- Only one page left for the tab “Products” incl. Responsive Design
- New division of the areas
- Quick change between product categories possible
- New function: Download the contract overview (all products incl. minimum contract period) as PDF*
- Product overview was redesigned
- In-Page navigation moved and icons added
Revisions to the “Invoices & Payments” page
- Design adjustment of "Change payment method
- Adjustment function: Download of invoices via PDF only possible when invoice is available (symbol otherwise greyed out)
Pay Now Reminder
- If a customer receives a payment reminder, he can now settle the entire outstanding amount via MyUPC-Payment methods Visa/MasterCard, TWINT and now also with Postfinance or Postcard
- Customer will receive a confirmation e-mail upon successful payment
02/2020
Network Status Page in MyUPC
- The service status in MyUPC is improved and appears in a new look & feel
- The sub-services are now also visible including status message:- Available: Service available
- Not Available: Service not available (e.g. fault, device not connected)
- Party Available: Certain services are not available, e.g. Replay, EPG)
- Unknown: NWS cannot query the status
My products
- The modem designations (e.g. Connect Box CH7465LG Compal) have been replaced by more customer-friendly designations (e.g. Connect Box).
- The corresponding image for the UPC Internet Modem is now displayed
- New error message if no information can be displayed on the My Products page. In this case only the “Basic TV” information is shown.
Billing settings
- New declaration for customers with payment method LSV/DD: No more adjustment of the settlement cycle possible.
Relocation notification
- Elastic Search (address is suggested to the customer)
Elastic Search" is introduced for relocation notifications. When typing in the new address, the customer will continuously receive address suggestions.
03/2020
New sub-navigation under “Products”
- In the main navigation there is a new sub-navigation under “Products”. This allows direct access to the individual areas (TV, Internet, Phone or Mobile).
My Products
- In the My UPC product pages, the left navigation remains visible when scrolling down. Additionally the current position is highlighted in color.
Product names
- Product designations are now more customer-friendly: For example, instead of “Internet 200”, the new designation is “20 Mbit/s Internet”.
04/2020
Removal of Social Media Logins
- As of April 1, it will no longer be possible to log in to My UPC (Web & App version) or the Connect app with a social media account. A notice will be posted on the login page of the platform concerned. At the same time, the social media paragraph under “My Profile” will also be removed.
Relocation notification
- Move is stopped via MyUPC if:A cancellation is entered and is executed in less than 7 days
- Move ins Offnet/Foreign:Remaining amount of the invoice is displayed in MyUPC before the move can be entered
My documents
- With “My Documents” we offer our customers for the first time the possibility to download received letters such as the Welcome-Letter or POA forms online.
- The new area can be reached via the simple “Letter” icon (
). The details are visible in the Info-PDF.
- In phase 1 we will not display incoming customer letters.
Further improvements
- MOBILE: The total cost limit can now be reduced to CHF 0. Until now, CHF 5 was available as the smallest option.
- TV: Currently “UPC TV” is displayed for all TV products. With this adjustment we also take older bundles into account, such as Connect & Play with an HZN box.
- BILLING: The Support Container was optimized. If a new invoice was generated for an already overdue invoice, a note for “open bills” instead of “overdue” was visible in the Support Container.
Greetings
Daniele