Solution provided by Web Chat person but disconnected before I could say ys

starmir · 2020-04-30T16:12:54+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

starmir

Hello,

I chatted on the web chat and explained my problem (long time UPC customer with full tv, landline and internet just moved over my mobile abo with European data pack which I had to wait to months for and now can’t actually use).

The lady Sarah offered me 30 francs credit as an exception, since I was stuck with my abo rate. She asked me to confirm this was ok, and then the chat stopped working. I never got to say this way fine… How do I know now if I get this credit?

I have tried to reconnect to the web chat but did not manage, it said it was full.

I have the copy of the transcript via email from web chat.

Thank you for your reply.

Ahmet_sunrise

Hi @starmir, welcome in our Community.

Thank you for your post.

We’ve checked the issue with our WebChat Team. They will appy your credit on the account. You will see the amount of CHF 30.- on your next bill.

I hope that we could help you out.

Best regards,

Ahmet