move out take mobile number to new subscription

nelemeeuwsen · 2020-05-27T21:22:52+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

nelemeeuwsen

After moving out from address A where we have a subscription for internet+mobile, I took a new subscription at address B for internet. I would like to now move my mobile number to the subcription at address B, WITHOUT canceling/moving the subscription for internet at address A. Only the mobile part should be removed from address A and attached to address B.

Can someone please tell me how to do this or where to request this? I only find information on full moves.

Thanks,

Nele

Daniele_Sunrise

@nelemeeuwsen , Welcome to the community!

Please send us the following information via private message:
- Address A or customer number (with mobile and internet product)
- Address B or customer number (with Internet product)
- Mobile number which must be moved to address B

We will gladly move your mobile from address A to B.

Greetings

Daniele

nelemeeuwsen

Hello,

I received an email instructing me to send a filled out form to community@upc.ch, which I did several times in the last 6 months, without any reply so far. Please can you help me to close this topic?
Thank you.

Kind regards,
Nele Meeuwsen

Daniele_Sunrise

nelemeeuwsen , The email address is not maintained by us and is only used for notifications.
Please send us the information via porivater message. We will check your request afterwards.

Greetings
Daniele

Daniele_Sunrise

nelemeeuwsen , We have transferred your mobile subscription as requested.

Greetings
Daniele