blocked while trying to change subscription

miguel11234 · 2020-05-30T14:10:28+00:00

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miguel11234

Hello,

I am trying to change my subscription as my contract of 12 months ends on 01.06.2020. I tried to do it through the website but I just get an error message saying to do it by phone (attached screenshot). I contacted the phone number through the german answering machine and when talked to a person and asked to speak in English they put me on hold to someone else. After 20 min the call just ended.

I need some answers on how to proceed from here

Daniele_Sunrise

@miguel11234 , Welcome to the community!

Please send us your customer number, your date of birth and your complete address via private message. Afterwards we will check your request.

We would also like to apologize that your call was not forwarded and were dropped after 20 minutes.

Greetings
Daniele