Gigabox activation

adrianlondon · 2020-06-11T13:01:31+00:00

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Daniele_Sunrise

@adrianlondon , Your modem was delivered to you today.

Greetings
Daniele

adrianlondon

Thanks again Daniele.

It appears UPC disconnected my old Connect Box so that no longer works. The TV Box won’t connect to Wi-Free (due to the Enterprise security I suspect) and my friendly neighbour is away for the weekend!

I’ll have TV replay functionality back once the new modem arrives, so it isn’t a big problem. Having to live with the slow Wi-Free internet until Monday/Tuesday will be the bigger issue. I’ll survive.

Daniele_Sunrise

@adrianlondon , If your old modem is still working, the UPC TV Box will work. If your old modem doesn’t work anymore, there would only be Live TV. Maybe you can borrow a neighbor’s WIFI? Then you can connect the UPC TV Box via WIFI.

Greetings
Daniele

adrianlondon

Thanks. I guess this will arrive next week.

Will my old Connect Box work until then so I can use Replay and Recordings on my TV box? If not, I’ll have to actually plan my TV viewing and watch stuff live 🙂

Daniele_Sunrise

@adrianlondon , Thanks a lot! 😀 I just got the message that we have to replace your modem again. The exchange has been initiated.

Please excuse again the service interruption caused by the new exchange.

Greetings
Daniele

adrianlondon

Thanks Daniele!

Your fast responses here are always appreciated.

Daniele_Sunrise

@adrianlondon , We will check the discrepancy between your information and the information in our system. You will be informed via SMS as soon as your modem is online.

Greetings
Daniele

adrianlondon

Yes, it’s the one I received yesterday.

As I added in my first message, the MAC address shown in the admin menu doesn’t match the one shown online under “My Products”. The serial number looks the same though.

I’ll send you a photo!

Daniele_Sunrise

@adrianlondon , Is the modem you can see in the screenshot the new one you got by mail on June 11th, 2020? We have a different MAC number in the system (ends with 78:2D)

Can you please send me a photo of the bottom of the modem via private message?

Greetings

Daniele

adrianlondon

Hi @Daniele_Sunrise ,

Thanks for replying. I’ve rebooted a couple of times after leaving the modem on all night and still no go. The box thinks it’s connected to the internet, the status says it’s connected, but I can’t access the internet from any device.

As a further check, I ran the diags from the UPC TV box and that confirms there’s no internet connection.

Daniele_Sunrise

@adrianlondon , The activation is completed. Can you please restart your modem? Please excuse the delay.

Greetings

Daniele