I am a customer of UPC (internet+TV) for more than 10 years. Working a lot from home recently, I experienced regular instability issues in the internet and contacted the technical service. They suggested me to change my plan and switch to 1 GB for a monthly subscription fee of 129 CHF. I checked on the UPC web site and found out that UPC is offering the same service to new customers for only 69 CHF. Is it normal that long-time customers are asked to pay twice as much as new customers?