Green arrow light is flickering in Connect box

bjkang · 2020-07-27T13:51:53+00:00

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bjkang

Hello Team,

My Customer account number (in the UPC bill): 6785910-1I am not able to connect the internet since last Wednesday evening.The phenomenon is that the Wi-Fi green light is fixed and the 2 arrow green lights are flickering.I can connect to Wi-Fi, but I cannot connect to the Internet.I asked it in UPC CONTACT on the UPC website, but I didn’t receive any response.So please help me with this issue.

Best Regards,
BJ

bjkang

Hello Team,

Thank you very much for your quick reply.

One day after the reply, I quickly made an appointment with the service team.

Thank you and have a nice day.

Best Regards,
BJ

Daniele_Sunrise

@bjkang , Welcome to the community!

We have measured your line and your modem is still offline. We will provide you with a technician. You will be contacted by us to make an appointment.

In the meantime we ask you to check the antenna cable and the terminals for breaks. Is everything plugged in tight? Is it loose? Is the socket all right?

Greetings
Daniele