Swtich Gigabox to ipv4 to allow bridge mode

yuxiang · 2020-08-03T08:15:43+00:00

Sunrise community - customers help other customers with topics related to television, Internet, telephone and mobile. Register now!

yuxiang

Hello,

I’d like to enable bridge mode on my Gigabox because I want to install my own router to increase the WiFi coverage (and I’ve already brought the router). However, I can’t find the bridge mode button. From what I understand, bridge mode isn’t available when my box is on ipv6 mode. How can I change my box to use ipv4?

Thanks.

Daniele_Sunrise

@Itz_Naj , Welcome to the community!

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then please try again.

Greetings
Daniele

Itz_Naj

Can you please also switch my box to IPV4? Thanks!!

yuxiang

Thank you. It works now.

Daniele_Sunrise

@yuxiang ,Welcome to the community!

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you If you have difficulties, carry out a modem reset. To do this, gently press the reset button on the back with a pointed object for at least 25 seconds.

Then try again.

Greetings
Daniele