After this morning’s service disruption (see attached) was resolved, I attempted to access my email account. An Outlook error message indicated an issue with server access and Webmail simply returned “fehler”.
As the attachment shows, no issues were listed on the Network Status page. Accordingly, I placed a call to support. Support informed me that a technical problem was being attended to. If the issue had been disclosed on the Network Status page, then I wouldn’t have bothered your support department, or at least not immediately. I’m sure numerous others also made support calls that could’ve been avoided.
If Cablecom improved the maintenance of the status page you would (i) increase customer satisfaction/reduce irritation (ii) reduce support workloads i.e. a win-win situation.
