No internet

gjsalot · 2020-09-03T19:14:36+00:00

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gjsalot

My internet has not been working for a week now. UPC said on the phone that my whole building was down and they are working on it. It has been a week now. When will it be fixed? How will I receive a refund for this time? How can I cancel my contract if my internet is not restored asap?

Sunrise_Team

Hi. Can you please send us a private message with your customer number, then I will check your request and let you know.

Thank you in advance.

BR, Sonia

gjsalot

Hi I am have been two weeks without internet now. What do you expect me to do? I have to work online. Do you have any updates?

Cem_UPC

@gjsalot

Hi thanks for your message.

As I have seen, you have already contacted us several times. The last time you were informed about this by our colleagues on Twitter. The ticket is still open and the technicians are trying their best.

Thanks for your patience and understanding. Best greetings, Cem